Patient Relations
You and your family are our valued guests. The Patient Relations Department
is available to assist you and your family or guests, resolve concerns, answer
questions or forward suggestions and compliments. The Patient Relations staff
will make every effort to assist you during your stay.
Many patients like to send a note of thanks to the staff for the care they
received in the hospital. If you need assistance in forwarding a note, Patient
Relations will be happy to assist you.
We also welcome any suggestions you may have. Suggestions on how to make a
hospital stay more comfortable are important to our quality improvement efforts.
If you have suggestions or if something about your stay is unsatisfactory, we would like to hear from you. Feel free to speak with
any staff member, the unit manager or call Patient Relations at ext. 2-2700.
Small problems that come up while you are in the hospital can often be resolved
during your stay. Please be assured that your current or future care or access
to care will not be affected because you presented a concern or complaint.
We will make every effort to address and resolve your concern in a timely manner.
You may also register your concern or grievance directly with the Michigan Department
of Consumer and Industry Services, Bureau of Health Systems, Complaint Intake,
P.O. Box 30664, Lansing, MI 48909 or phone 800-882-6006.
For specific hospital concerns you may also contact:
- Saint Joseph Mercy Livingston Hospital
517-545-6000
Ask the operator for the administrator on call.
- Saint Joseph Mercy Saline Hospital
734-429-1609
Ask the operator for the administrator on call.
- St. Joseph Mercy Hospital
734-712-2700
The Patient Relations Office is open Monday through Friday from 8 a.m. to 5
p.m. and is located off the main hospital hallway, Suite1201F. After hours,
for concerns related to a current inpatient, contact the patient unit and ask
to speak with the charge nurse. You may also leave a message in our confidential voicemail box and your call will be returned
the next business day.
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